Privacy Policy

Reformed Counselling is committed to protecting your privacy and maintaining the confidentiality of your personal information.

1. Information We Collect

We may collect personal information such as your name, contact details, and any information you voluntarily provide through email, forms, or phone calls when enquiring about services or booking sessions.

2. How Your Information Is Used

Your information is used solely for the purpose of delivering counselling services, managing appointments, and responding to enquiries.
We do not share or sell personal information to third parties.

3. Confidentiality & Security

While we strive to ensure privacy and data security, internet communications are not always fully secure. Please avoid sending sensitive or detailed personal information through initial website forms or emails.
Once engaged, all session information is stored securely in accordance with Australian privacy legislation and PACFA confidentiality standards.

4. Record Keeping

Client records are stored securely for the period required by Australian law and are accessible only to your counsellor. After this period, records are safely destroyed.

5. Your Rights

You may request access to your personal information or correction of any details by contacting us directly at Diyana@reformedcounselling.com.au.

6. Updates to Privacy Policy

We may update this policy periodically to reflect legal or operational changes. Updates will be posted on this page.